Refund & Return Policy

We will always try our best to meet the demands of all the customers. Whenever a dispute comes up, we are willing to handle it properly with you. Here are the situations that may cause disputes:

 

1. ITEM NOT RECEIVED:

Delivery on the way:

• Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs (such as an invoice).

• Status of shipment stagnated for a long time: If the status of the parcel stagnated for a long time, we advise you to contact your local UPS/Fedex to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.

 

Unsuccessful delivery

• If the package is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused.

• If the package is sent to a wrong address or lost by the shipping company, we can resend the package to you or offer you a refund.

Item received with the following questions :

 

2. ITEM NOT AS DESCRIBED:

You are encouraged to open the package to check the item once it is delivered to your house. You should contact us within 7 days if you are not satisfied with the item.

• Return/refund for no reasons: If you want to return an item without any quality problem for exchange within 7 days once it is received, please send an email to this email address with your order number entitled: info@burboutique.com. We will offer you the return address. But you are supposed to pay the shipping fee.

• Return/refund for the quality problem: Please send us an email with your order number entitled if the item you received has any quality problem. such as wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.

•  Customized items: We don't support any return for customized items without any quality problem( such as: wrong color, wrong size, wrong style, and so on), please note.

 

Kindly reminder:

• If you want to return it Within 7 days, Please keep the item in original condition, items have been used or washed is not allowed to return anymore.

• We will add notes to your order before package being returned, so please do not return the package before contacting us. Do pay attention you are supposed to pay the shipping fee.

• Please write down your order number and other important information we give at the form on a sale card then send them back together.